Frequently asked questions

Yes this is normal. On one side the strap-eye is closed while on the other side it is open.
During viewing this will allow the raincover to hang to your strap on one side only, not interfering with your vision and not being lost at the same time.

Spare parts can be ordered at parts.kiteoptics.com.

Look for the type and model of your instrument and find the appropriate part.

Most binocular eyecups can be screwed off. But please be aware that many have an inverted screwthread.
This means many binocular eyecups will screw back on by turning anti-clockwise, which is against our nature.
Some will turn on the regular way, clockwise. So do not force the eyecups, but gently try untill you find the right way to turn the eyecup back on.

Always remove large particles first, using a soft brush or by blowing them away. Large particles such as sand and salt could cause scratches on the lens surface during cleaning.
For thorough cleaning we recommend breathing onto the lens surface to form a coat of condensation and then cleaning it with a soft and moist cloth.
A mild detergent with water can also be used. Never press hard or use force while wiping the lenses.
We advise not to use liquids ment for spectacle cleaning unless they are advised for binculars or scopes, as some liquids can bring damage to the coatings of your optics.

Unfortunately a scratched lens can happen. However a scratch in a lens surface does not automatically interfere with the optical performance of the instrument.
If you do not detect a problem while looking through the instrument, then your instrument is also not in need of repair.

All our binoculars come with a standard 30-year warranty ( APC Stabilized, Lynx HD+, Falco, Compact). *

*The electronic components in the APC Stabilized binoculars (APC 30, APC 42 and APC 50) are covered by a 5-year warranty.

If your product becomes damaged due to a defect, you can request an RMA by emailing usa@kiteoptics.com. Our team will inspect it and either repair it or replace it, depending on the condition of the product.

Tripod heads will typically offer a quick release plate that can be screwed to the tripod-foot of the scope that provides a ¼” screw entrance.
The KITE scopes KSP 80 HD and SP 82 (ED) will however allow you to lock into the Manfrotto 128RC tripod head without the use of its quick release plate. A big advantage.

Most eyecups can be screwed off. Simply screw the eyecup back on, nothing is wrong with your scope.

If there is no visible damage to the lens, and there is no visible problem to the image, then probably your telescope is just fine and does not need repair.
If the glass is fractured however, we advise to bring in the scope for inspection and repair.

The SP 82 (ED) foot will fit directly inside the Manfrotto 128RC head, without the use of the provided Manfrotto quick-release plate.
Take out the rubber sole for use of the scope specifically on the Manfrotto 128RC head without the use of the quick-release plate.
For use on any other head with quick release plate, keep the rubber sole inside the scope’s foot.

Our riflescopes all come with a standard 10-year warranty.

If your product becomes damaged due to a defect, you can request an RMA by emailing usa@kiteoptics.com. Our team will inspect it and either repair it or replace it, depending on the condition of the product.

f your riflescope does not hold zero, or you feel you do not have enough adjustment range to get the scope zeroed, usually the problem is not with the scope itsself. Please check on all of the below factors that are usually causing problems.

• A problem with the mount.
  The adjustable rings and bases being used are not adjusted properly.

• Over-tightened rings.
  They can cause the scope to not be able to adjust properly. We recommend a torque of 2.5 Nm on the ring screws.

• Inaccurate ammunition.
  This can cause a rifle to shoot larger groups than expected and make the shooter believe there is an issue with the riflescope. In this case it is advised to experiment with different types of ammunition.

• The scope’s main tube is bent.
  Because of unusual hard impact or over-forcing. When you roll the scope in the bottom ring halves, the scope will appear to lift out of the rings if it is bent, rather than staying flat and rotating in place.

• A misalignment in the rifle’s barrel or receiver.

The selected illumination level may be too high. Always select an illumination level in correspondance to the ambient light. During daytime, select a level from 6 to 11. In darker conditions, select a level from 1 to 6. An over-powered dot will show halo or reflections.

This type of distortion may be caused by the way your eye perceives the dot, and possibly mis-shapes the dot. This is called astigmatism, which almost everyobody has in some degree.
Here are a few ways to tell if the distortion you are seeing is caused by your eyes or not.

1. Look through the scope with your other eye. If the dot changes shape from one eye to the other, the misshapen dot is likely caused by astigmatism.
2. Look through the scope and rotate the scope on its optical axis. If the irregular shape maintains its position, it’s probably because of how your eyes are seeing the dot. If the irregular shape of the dot rotates with the scope, there may be a problem with the scope.